Returns & Exchanges

At Alpina Watches, we stand by the precision and quality of our timepieces. If you are not completely satisfied with your purchase, you may return or exchange your watch within 30 days of delivery, provided it is in its original, unworn condition with all packaging intact.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your watch in its original presentation box, including all manuals, warranty cards, and protective films to ensure a full refund.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our master watchmakers verify the condition of the return, we will process your refund or ship your new timepiece within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing